Policy
Refund Policy
General guidance about return and refund requests, eligibility, review, and timing.
Last updated: 2026-06-18
Return and refund eligibility
Refund or return eligibility depends on the product type, order status, payment status, condition of the item, and the reason for the request. Requests are reviewed case by case.
Non-returnable items
Some items may not be returnable, including customized products, used or damaged items, digital goods after access or delivery, services already provided, clearance items, or products restricted by hygiene, safety, or legal requirements.
How to request a return/refund
To request a return or refund, contact us with your order number, email address, reason for the request, and any relevant photos or details. We may ask for additional information before approving a request.
Inspection and approval
Returned products may need to be inspected before a refund is approved. Approval is not guaranteed until the request and any returned item have been reviewed.
Refund timing
Approved refunds are processed using an appropriate method based on the original payment method and operational requirements. Processing times may vary by payment provider or bank.
Contact support
If you have questions about returns or refunds, please contact us through the Contact Us page.